Help and FAQ

HOW CAN I MODIFY MY ORDER AFTER PLACING IT?

Unfortunately, after you have placed an order, you won’t be able to add or remove a product to/from your order. But you can place a new order for the desired products and cancel the previous one within an hour of placing it.

CAN I CHANGE DELIVERY ADDRESS?

Once you have placed your order, you cannot change the delivery address/phone number / Email ID. However, you may cancel your order and place a new one with the preferred address/phone number / Email ID

Please note: An order shall be delivered at a single address only. We do not accept requests for delivering at multiple locations in a single order. We request you to place separate orders for separate locations.

CAN I CHANGE DELIVERY DATE?

We try to deliver all your orders at the earliest time possible (usually between 2-5 working days). However, if you want delivery at a later date, please coordinate with our customer care agent on 08098004000 or send an email to help@haloglow.ng

I HAVE PLACED MY ORDER! WHAT’S NEXT?

After you have placed the order, we will send you a CONFIRMATION email and SMS with delivery details. We will try to dispatch your order as soon as possible and will keep you informed at every step of the way.

You can also track your order, depending our delivery partner, we will send you a tracking code upon processing your order.

Please note: It sometimes takes up to 48 hours for the tracking to be updated after an order is placed.

I HAD PURCHASED MULTIPLE PRODUCTS IN AN ORDER. DO I NEED TO PAY CHARGES EVERY TIME IF THE DELIVERY IS DIFFERENT?

If you placed all your orders under a single order number you don’t need to pay extra delivery charges if the orders are delivered to you separately.

HOW CAN I CHANGE MY BILLING ADDRESS?

You need to login into your HaloGlow account, where you can change the address under my account section >>profile>> saved addresses >> billing address and also you can update new information related to your profile.