We ship nationwide and deliver at your doorstep for your convenience. Please view shipping rates for reference.
Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted: (if applicable)
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your account or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. It may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We have put in place Quality Control measures to ensure that products delivered are in great shape and undamaged. Please check Size Guide for assistance before placing your order, you can also engage our care agent on the live chat on the website or call our care line 08098004000 for assistance.
If you need to exchange a product for the same item, send us an email at firstname.lastname@example.org and send your item to 26 Moleye street, Yaba, Lagos, +234, Nigeria. In a situation where the same item is not available for exchange, a similar item with the same price value will be made available for your pick up.
To return your product, you should mail your product to 26 Moleye street, Yaba, Lagos, Nigeria.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over N25,000, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.